Terms and conditions

Overview of the service
We supply a service whereby we complete certain, key elements of the vehicle Logbookprocess, and submit an application to the DVLA as agent. In the unlikley event that the application fails we will assist with further help in liaising with the DVLA.

The price: 

The price of the service is fixed, as long as you agree to the terms and conditions and to the 'What you must provide' section, below. 

Information and items needed from you (the customer, or 'registrant')

What you must provide: By buying our service and agreeing to our terms and conditions, you agree to provide certain things we must have, as follows. 

Evidence of year. Unless your vehicle is an off-road vehicle (as its primary use or designed use), or 'plant', or agricultural-use vehicle, or low-powered electric vehicle, we will need YEAR OF MANUFACTURE evidence. This can be an existing or old log book or Logbookdocument, certificate of newness, or a dating letter from the manufacturer or certain vehicle owners clubs. We can advise you on this matter. 

Vehicle information. We need to know the VIN (chassis number) and the vehicle year and make and model. We cannot proceed until and unless you give us this information. If it is not forthcoming we will usually not be able to proceed. Once you have purchased a service and/or product and we begin work (ie. even before you may have submitted essential information like a VIN and vehicle colour) we will be unable to give a refund in the event you cannot or will not supply us the VIN or other crucial pieces of information. We will normally send at least 5 written reminders before concluding that we can go no further with an order.

In the case of NOVA applications and NOVA Submission to HMRC we always need a few bits of information like how much you paid for the vehicle, when and where you bought it and its speedo reading (if applicable). We will assist you with the questions and will be available to discuss your individual circumstances. We will request this information early on and it is vital you give it to us so we can complete.

EC/UK test certificate or conformity. If your vehicle is less than ten years old and is not an off-road vehicle (as its primary use or designed use), or 'plant', or agricultural-use vehicle, or low-powered electric vehicle, we will need  an EC conformity document, or CoC or an IVA test pass certificate. We may be able to obtain this/these for you, if needed, but there are extra costs involved (see Extra Charges below). 

MOT test certificate. If your vehicle is less than 40 years old and not 'plant', or agricultural-use vehicle, or low-powered electric vehicle, we will need  an MOT test pass certificate. A 'daylight' MOT pass is sufficient. 

Q Logbooknumber: If your vehicle is an off-road vehicle (as its primary use or designed use), or 'plant', or agricultural-use vehicle, or low-powered electric vehicle, and you cannot obtain YEAR OF MANUFACTURE evidence, we will usually be able to obtain a Q Logbookplate from the DVLA for your vehicle. This is not guaranteed, but as part of the fixed price we can make this representation to the DVLA, and it is usually successful.

 

COSTS INVOLVED

The fixed price you pay for the 'Get Me A Log Book' (GMALB) service includes our forms, our role as agent and submissions and support service, and also the DVLA logbook fee.

Road Tax may also be applicable and this is not included in the GMALB fee. We can advise you on road tax, if it is applicable, or you can look at tax rate tables here.

 

Extra charges:

If your vehicle is less than ten years old and is not an off-road vehicle (as its primary use or designed use), or 'plant', or agricultural-use vehicle, or low-powered electric vehicle, we will usually need an EC conformity document, or CoC or an IVA/MSVA test pass certificate, and for LHD vehicles - a VCA Certificate of Mutual Recognition (VCA CMR). If you have paid the fixed price for Logbookdocuments assistance (our service) and we ascertain that you need a manufacturer's CoC or an IVA or MSVA test pass, we will quote you the extra charges to obtain these items, as necessary. This will usually incur extra charges of up to £200. Or you may get the IVA/MSVA test done or obtain a CoC and or VCA CMR yourself, enabling us to continue the Logbookprocess for the fiuxed price. If you decide to to neither (not obtain this documentation or undertake the tests) we will be unable to refund the portion of the fixed fee you paid for our work, but we will be able to refund the £55 for the DVLA.


Submissions to the DVLA and HMRC:

Our services do not involve 'processing' applications and they do not lead directly to vehicle logbook. Our role is to help registrants and prepare and present applications to the DVLA and/or HMRC, as agent, as required. The DVLA and HMRC require truthful declarations and information. We commit to passing on your information to these agencies and assume that you are presenting truthful declarations, to the best of your knowledge and capability. The decisions of the DVLA and HMRC are final and as agent, if we are notified by them or you that an application has failed due to circumstances beyond our control, resulting in no UK Logbooknumber being granted, no refund will be due from us to you, the customer, since our workload will have been the same as if it had been registered. The DVLA fee however, will be refunded.

 

NOTE ABOUT VEHICLES THAT HAVE COME FROM THE BRITISH ISLES DEPENDENCIES THAT ARE NOT IN THE EU, eg. Channel Islands (CI):

 

Vehicles imported from the CI will not attract duty but may be charged VAT on the current value by the HMRC. This means we will have to include a valuation with your HMRC NOVA clearance. The charge (for the GMALB service) for vehicles imported from these places is £40 including VAT extra, and the extra £40 will be due at time of HMRC submission by us. We will contact you about this.